Privacy Policy

Introduction to Our Commitment

Innovation Tech Solutions Inc. ("helend.shop", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data when you use our website, services, and applications. Your trust is paramount to us, and we strive to be transparent about our data practices. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

We believe in empowering our users with control over their personal information. This document is designed to help you understand what data we collect, why we collect it, and what choices you have regarding your information. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identifiable Information (PII): This includes data that can be used to identify you directly or indirectly. Examples include your name, email address, postal address, phone number, date of birth, and payment information (processed by secure third-party payment gateways). We collect this when you register an account, make a purchase, subscribe to our newsletter, or contact customer support.
• Usage Data: Information about how you access and use our services. This may include your IP address, browser type, operating system, pages visited, time spent on pages, referral sources, and interaction with various features. This data helps us understand user behavior and optimize our platform.
• Device Information: Details about the device you use to access our services, such as device model, unique device identifiers, mobile network information, and operating system.
• Location Data: With your consent, we may collect precise or approximate location information from your mobile device or IP address. This is used to offer localized services or content.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our service and hold certain information. These are essential for functionality, performance, analytics, and advertising. For more details, please refer to our Cookie Policy.

How We Use Your Information

The information we collect serves several crucial purposes in delivering and enhancing your experience:

• To Provide and Maintain Our Service: This includes managing your account, processing transactions, and delivering the products and services you request.
• To Improve and Personalize Your Experience: We use data to understand your preferences, personalize content, and recommend products or services that might interest you.
• For Customer Support: To respond to your inquiries, provide assistance, and troubleshoot issues.
• For Analytics and Research: To monitor and analyze trends, usage, and activities in connection with our services, helping us to improve functionality, user interface, and overall performance.
• For Marketing and Promotions: To send you newsletters, promotional materials, and other information about our products, services, and promotions, provided you have opted in to receive such communications. You can opt-out at any time.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.
• To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

Sharing Your Information

We value your privacy and only share your information under specific circumstances:

• With Service Providers: We engage third-party companies and individuals to facilitate our service, provide service-related functions, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If Innovation Tech Solutions Inc. is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Innovation Tech Solutions Inc.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Security of Your Data

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
• Access Control: Access to your personal data is restricted to authorized personnel who have a legitimate need to access it for their job functions.
• Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Data Minimization: We only collect personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.