FAQ

What types of outdoor equipment do you offer?

Helend specializes in a diverse range of high-quality outdoor equipment, including electric and gas-powered dump trucks and wood chippers. Our products are designed to enhance productivity and efficiency on construction sites and landscaping projects.

How do I determine which dump truck is suitable for my project?

When selecting a dump truck, consider factors such as load capacity, terrain type, and the specific requirements of your project. Our electric mini dump truck and versatile tracked dumper are designed to handle various tasks with minimal maintenance, making them ideal for tough jobs.

What is the maintenance required for your wood chippers?

Our wood chippers are designed for ease of use and minimal maintenance. Regular checks on the blades, lubrication of moving parts, and cleaning after use are recommended to ensure optimal performance and longevity.

What is your return policy for outdoor equipment?

Helend has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is also required.

How can I contact customer service for support?

For any inquiries or support, you can contact us via email at contact@helend.shop or call us at +17699336233. Our customer service team is available to assist you with any questions or concerns.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide instructions for returning the item and obtaining a replacement or refund.

Do you offer free shipping on orders?

Yes, Helend provides free shipping on all orders. To ensure timely delivery, please ensure that your shipping address is accurate and complete.

How long does shipping typically take?

Our maximum handling time is 1-3 business days. Once shipped, you can expect delivery within 3 to 7 business days, depending on your location and the shipping method selected.